In the fast-paced world of healthcare, innovation is key to delivering the best possible patient care and staff well-being. The Salesforce Spring ’24 Release is here, and it brings an array of exciting updates for healthcare organizations utilizing Health Cloud.

Spring ’24 release helps teams work smarter with new product innovations built on Data + AI + CRM + Trust:

Optimized Visit Scheduling for Home Health

The Spring ’24 Release introduces advanced capabilities to Home Health, allowing for optimized home visit scheduling. Healthcare providers can now schedule group visits and dependent visits more efficiently, resulting in better resource utilization. Schedulers can effortlessly broadcast and cancel visits, reschedule recurring visits, and enhance patient safety with improved medication administration capabilities.

Integrated Care Management Evolution

Integrated Care Management within Health Cloud now supports even more ways to create, update, and view care plans. The introduction of the OmniScript flow facilitates updates to problems, goals, and interventions in care plans, aligning them with additional completed assessments. Furthermore, it’s now possible to associate existing cases and clinical service requests with new care plans, streamlining the management of care plans across the board.

Provider Search Redefined

Provider Search receives a significant upgrade in the Spring ’24 Release, enhancing the overall provider search experience. Users can now search across a broader spectrum of provider data, customize search result filters, and configure the display of search results. This includes the ability to utilize up to 40 custom fields in provider searches, providing greater precision in locating the right healthcare professionals.

Referral Management Reinvented

Modernizing the referral process is pivotal in delivering efficient healthcare services. The Spring ’24 Release introduces a digital channel that guides guest users through creating referrals, engaging referred patients faster. Additionally, it offers valuable insights into referral patterns, top referral resources, and provider performance through the new Referral Management app.

Enhanced Assessment Functionality

In Health Cloud, assessments receive a productivity boost with a range of enhancements. The new Assessment History and Assessment Questions components offer a comprehensive view of a person’s assessment scores. Prefilled responses for assessment questions expedite the assessment completion process. Patients accessing Experience Cloud sites as authenticated users also gain a clearer view of their pending and completed assessments.

Electronic Signatures for Streamlined Workflows

Health Cloud now boasts a new Electronic Signatures framework, allowing users to record Chain of Custody events with electronic signatures. This addition simplifies tracking when electronic signatures are required, ensuring that essential steps are not missed in patient care workflows.

CRM Analytics and Beyond

The Spring ’24 Release includes CRM Analytics enhancements for Health Cloud, providing valuable insights into referrals through the new Referral Analytics dashboards.

New and Changed Health Cloud Objects

Health Cloud introduces new and updated objects, allowing healthcare organizations to store and access more data. These objects provide a deeper and more comprehensive view of patient information, enhancing the overall patient experience and enabling more informed decision-making.

Create Custom Report Types for More Objects

With the ability to create custom report types for additional objects, healthcare professionals gain better visibility into their Health Cloud data. Custom report types enable organizations to tailor their reporting to their unique needs, helping them uncover insights and make data-driven decisions with ease.

New and Changed Invocable Actions

The Spring ’24 Release brings new and enhanced invocable actions to Health Cloud. These actions serve as powerful tools for automation and customization, allowing healthcare organizations to streamline processes and improve efficiency across the board.

Salesforce Healthcare APIs

Health Cloud now incorporates Healthcare APIs that are designed to interact seamlessly with any system utilizing the Fast Healthcare Interoperability Resources (FHIR) API. This integration capability facilitates data exchange between Health Cloud and other healthcare systems, promoting interoperability and data sharing.

MuleSoft Direct Integrations

The release introduces direct integrations between MuleSoft and Health Cloud. This empowers healthcare organizations to integrate Health Cloud with external healthcare systems, enabling end-to-end business processes and enhancing data flow and accessibility.

New Connect REST API Resources

Health Cloud now includes new Connect REST API resources. These resources extend the integration capabilities of Health Cloud, enabling customers, partners, and ISVs to seamlessly connect with Salesforce software and user interfaces, fostering collaboration and data exchange.

Update Sharing Settings for the Operating Hours Object

Sharing settings are now enabled for the Operating Hours object. Admins of existing organizations with unauthenticated (guest) users will need to manually create sharing rules as per their requirements. This update ensures that operating hours information is accessible to the right users, enhancing operational efficiency.

New and Enhanced Common Features for Industries

Health Cloud users can now leverage new and enhanced common features available across Salesforce clouds and products in Industries. These features can be customized to meet specific business needs, extending the capabilities of Health Cloud and promoting cross-functional collaboration.

In addition to these exciting data and integration enhancements, the Spring ’24 Release introduces several other features such as the Action Launcher, Actionable Segmentation, Business Rules Engine, Criteria-Based Search and Filter, Data Processing Engine, and Timeline, all designed to empower healthcare professionals to optimize their workflows, enhance patient care, and make informed decisions.

Need help making sense of Health Cloud, or optimizing any facet of your Salesforce landscape? You know where to find TruSummit Solutions.  

The post Salesforce Spring ’24 Release: Health Cloud Highlights appeared first on TruSummit Solutions.

Streamlining Patient-Provider Communication 

Effective communication between patients and healthcare providers is essential for ensuring positive health outcomes. AI-driven technologies in Health Cloud, Omni Studio, and Einstein GPT can streamline this communication through various means: 

• Secure messaging and real-time communication: Health Cloud and Omni Studio provide messaging platforms allowing patients and providers to communicate efficiently. AI algorithms can help route messages to the appropriate care team members, ensuring timely responses and reducing the burden on providers. 
  
  
• AI-driven chatbots and virtual assistants: Einstein GPT can power intelligent chatbots that assist patients with common questions, appointment scheduling, and other routine tasks. These chatbots can improve patient satisfaction and save healthcare providers valuable time by providing instant support and guidance. 
  
  
• Remote monitoring and telehealth: AI-driven analytics can help healthcare providers remotely monitor patients’ health data, enabling early detection of potential issues and reducing the need for in-person visits. Combined with Health Cloud and Omni Studio, telehealth services can facilitate virtual consultations, providing more convenient and accessible patient care. 

Personalized Health Education and Resources 

Empowering patients and providers to participate in healthcare decision-making actively is essential for optimal outcomes. AI-powered decision support tools can facilitate this collaborative process: 

• AI-powered decision support tools: Health Cloud, Omni Studio, and Einstein GPT can provide decision support tools that analyze patients’ data, treatment options, and potential outcomes. These tools can offer personalized recommendations, helping patients and providers make well-informed decisions about their care. 
  
  
• Collaborative care planning and goal-setting: AI-driven platforms can facilitate care plan development and goal-setting by providing patients and providers with the information they need to make informed choices. This shared decision-making process can result in better patient satisfaction and adherence to treatment plans.
  
  
• Visualizing treatment options and potential outcomes: AI-powered visualizations can help patients and providers understand the possible results of different treatment options, enabling them to make more informed decisions that align with their goals and preferences. 

Supporting Provider Wellness and Resilience

Caring for patients with complex health needs can be challenging, and provider stress and burnout are common concerns. AI-driven tools can help support provider wellness and resilience: 

•  AI-driven tools for identifying provider stress and burnout: By analyzing provider behaviors and sentiment data, Einstein GPT can identify signs of stress and burnout, allowing healthcare organizations to provide targeted support and resources to those in need.
  
  
• Resources for self-care and stress management: AI-powered recommendations can direct caregivers to relevant resources for self-care and stress management, such as meditation apps, online courses, or support groups. These resources can help providers maintain their well-being while caring for the most complex and challenging patient cases.
  
  
• Virtual support groups and community-building: Health Cloud and Omni Studio can facilitate the creation of virtual support groups and communities for providers. These groups can provide an invaluable emotional support, advice, and camaraderie for providers facing similar challenges. 

Measuring the Impact of AI-Enhanced Patient and Provider Support

To ensure the continued success of AI-enhanced patient and provider support, it’s essential to measure the impact of these interventions: 

• Tracking patient and provider satisfaction: Health Cloud and Omni Studio can help healthcare organizations track and analyze patient and provider satisfaction levels. This data can be used to identify areas for improvement and refine AI-driven interventions.
  
  
• Evaluating outcomes and engagement metrics: By measuring health outcomes, patient engagement, and treatment adherence, healthcare organizations can assess the effectiveness of AI-driven patient and provider support initiatives. 
  
  
• Identifying opportunities for continuous improvement and innovation: Analyzing data from patient and provider interactions with AI-powered tools can reveal areas where further enhancements or innovations may be needed. This ongoing improvement ensures that AI-driven patient and provider support remains relevant and practical. 

Healthcare organizations embracing AI and analytics can transform the patient and provider experience, resulting in improved satisfaction, better health outcomes, and more efficient operations. Integrating Health Cloud, Omni Studio, and Salesforce Einstein GPT can empower patients and providers by enhancing communication, providing personalized health education, and supporting better decision-making. 

Ready to explore how OmniStudio can enhance your Health Cloud implementation? Consider contacting TruSummit to discuss your organization’s unique needs and requirements.

 

About the Author

Ricardo Rosas is a Pre-Sales Solution Architect at TruSummit Solutions.

The post Empowering Patients and Providers: Enhancing Communication and Education with AI in Health Cloud appeared first on TruSummit Solutions.

The healthcare industry’s embrace of digital transformation has led to many organizations to integrate  Salesforce Health Cloud and OmniStudio for enhanced patient engagement, improved care team collaboration, and streamlined workflows. This blog post will explore the potential of artificial intelligence (AI) and analytics within Health Cloud and OmniStudio, with a focus on Salesforce Einstein GPT and its capabilities for revolutionizing patient care and driving operational efficiency. 

Enabling Personalized Care 

One of the most exciting aspects of integrating Health Cloud and OmniStudio is leveraging the AI-driven insights and recommendations from Salesforce Einstein GPT. This powerful AI model can analyze vast amounts of patient data, helping healthcare providers better understand the factors contributing to patient outcomes and make more informed decisions. 

Predictive Analytics for Personalized Care 

Health Cloud and OmniStudio, combined with Einstein GPT, can enhance population health management by identifying at-risk populations, targeting preventive care measures, and monitoring the effectiveness of interventions. By analyzing data from various sources, such as electronic health records (EHRs) and claims data, providers can comprehensively understand health trends within their patient population. 

Using this data, healthcare organizations can develop targeted interventions for specific population segments, such as patients with chronic conditions or those at risk of developing certain illnesses. Healthcare providers can improve overall population health outcomes and reduce healthcare costs by focusing on preventive care and early intervention. 

Streamlining Revenue Cycle Management 

AI and analytics can also play a significant role in optimizing revenue cycle management for healthcare organizations. Health Cloud and OmniStudio, powered by Einstein GPT, can help automate claim submissions, detect errors and potential fraud, and identify areas for improvement in billing processes. 

For instance, AI algorithms can analyze claims data to identify errors or potential fraud patterns, allowing healthcare organizations to address these issues proactively. Additionally, by automating manual tasks and streamlining processes, AI and analytics can help reduce the time and resources required to manage the revenue cycle, ultimately improving the financial health of healthcare organizations. 

Operational Efficiency and Resource Optimization 

AI and analytics, including Einstein GPT, can play a pivotal role in increasing operational efficiency and resource optimization by automating manual tasks, predicting staffing needs, and identifying opportunities for process improvement. 

For example, AI algorithms can analyze historical patient visit data to accurately predict patient volume and staffing needs. This can help healthcare organizations ensure they have the appropriate resources to meet patient needs while minimizing costs associated with overstaffing or understaffing. 

Digital Transformation Realized 

As the healthcare industry continues to evolve and adapt to new challenges, the integration of Health Cloud, OmniStudio, and Einstein GPT offers a powerful solution for healthcare providers looking to stay ahead of the curve. By taking advantage of AI-driven insights, predictive analytics, and natural language understanding, healthcare organizations can transform their operations and provide the exceptional care their patients deserve. 

Ready to explore how OmniStudio can enhance your Health Cloud implementation? Consider contacting TruSummit to discuss your organization’s unique needs and requirements.

 

About the Author

Ricardo Rosas is a Pre-Sales Solution Architect at TruSummit Solutions.

The post Revolutionizing Patient Care with Salesforce Health Cloud, OmniStudio, and Einstein GPT appeared first on TruSummit Solutions.

Digital transformation is a necessity in the healthcare industry. This blog post will explore how integrating Salesforce Health Cloud with OmniStudio can elevate patient engagement, streamline care team collaboration, and optimize workflows. We will begin with an overview of HealthCloud and OmniStudio before diving into the benefits of integration.

OmniStudio is a suite of industry-specific cloud and mobile software applications built on the Salesforce platform. It encompasses vital components such as data models, digital experiences, guided flows, action frameworks, and analytics and reporting. With OmniStudio, healthcare organizations can leverage pre-built solutions tailored to their industry, accelerating the development and implementation of digital experiences.

Integrating Salesforce Health Cloud with OmniStudio: A Winning Combination

Integrating Salesforce Health Cloud with OmniStudio allows healthcare providers to create tailored solutions that cater to their unique needs. By leveraging pre-built components and processes, providers can customize patient portals, care plans, and workflows to optimize their operations.

Enhancing Patient Engagement through Personalization

One of the most significant benefits of integrating Health Cloud with OmniStudio is the potential to improve patient engagement. Personalized patient portals can provide secure access to health information, empowering patients to take a more active role in managing their health. Customizable interfaces, streamlined appointment scheduling, intelligent appointment booking, and automated reminders and notifications can provide a more satisfying and efficient patient experience.

Improving Care Team Collaboration with OmniStudio

OmniStudio can facilitate better care team collaboration by providing interactive care plan templates and standardized care plans. Customizable care team workflows enable healthcare teams to work more effectively and efficiently, tailoring their processes to suit their needs. Real-time communication and collaboration tools, such as secure messaging, task management, and delegation, can help healthcare professionals coordinate care more seamlessly.

Streamlining Workflow and Automation for Enhanced Efficiency

Healthcare providers can make smarter decisions and deliver more personalized patient care by incorporating AI-driven insights, recommendations, and predictive analytics. Guided flows simplify data entry and task management, reducing the risk of errors and saving valuable time. Integrating HealthCloud with OmniStudio can optimize workflows and automation, resulting in more efficient operations.

Transforming Healthcare Experiences with Health Cloud and OmniStudio

Integrating Health Cloud with OmniStudio has the potential to revolutionize healthcare experiences. By enhancing patient engagement, streamlining care team collaboration, and optimizing workflows and automation, healthcare organizations can provide better patient outcomes, increase operational efficiency, and foster a more patient-centric approach to care.

As healthcare providers continue to adapt to the ever-changing landscape of their industry, embracing digital transformation becomes more crucial. Leveraging the combined power of Health Cloud and OmniStudio can help healthcare organizations stay ahead of the curve and deliver exceptional care to their patients.

Embracing the Future of Healthcare with Health Cloud and OmniStudio

As healthcare organizations navigate the complexities of digital transformation, integrating Health Cloud and OmniStudio can offer a powerful solution to many of the challenges they face. By providing personalized digital experiences, fostering better collaboration among care teams, and streamlining workflows and automation, the integration of these platforms can help healthcare providers deliver exceptional care in a rapidly evolving industry.

Conclusion

In a world where patient expectations continue to rise and the need for efficient and effective healthcare solutions becomes more pressing, the combined power of Health Cloud and OmniStudio can pave the way for a brighter future in healthcare. Healthcare organizations can transform their operations and provide the exceptional care their patients deserve by taking the necessary steps to ensure a successful integration.

If you want to explore how OmniStudio can enhance your Health Cloud implementation, contact our healthcare industry experts at TruSummit Solutions to discuss your organization’s unique needs and requirements.

About the Author

Ricardo Rosas, Pre-Sales Solution Architect at TruSummit Solutions 

The post Transforming Healthcare Experiences: Enhancing Health Cloud with OmniStudio appeared first on TruSummit Solutions.